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Cases

MSR Consulting Group has executed a variety of projects for a large number of national and international clients. Additionally, some cases are included on industries in which we operate.

Automotive & Equipment

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online), to deploy
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Automotive & Equipment

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these goals it
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Retail & FMG

Market research

The conduct of a regularly market research is essential in order to remain successful in winning and
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Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Automotive & Equipment

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new model or
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Automotive & Equipment

CRM strategy

A Dutch importer from a volume brand is looking for the optimal CRM strategy for its dealer
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Automotive & Equipment

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do not have
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Increasing gross margin per customer transaction

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of used cars.
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You are what you perform

You are what you perform

A well-known premium brand hired MSR Consulting Group to implement their new growth and network strategy in
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Fewer customers, more leads.

Fewer customers, more leads.

For a Dutch importer of cars with a B2C sales network MSR has anticipated in a professional
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