Implementation & Change management

All industries are subjected to change. MSR helps its client to keep up with changes in the market, competition or in its own value chain. Side by side with our clients we engineer the opportunities for structural  development from vision and a solid base.

  • Our specialization

    Transformation

    • Target setting
    • Ambition & commitment
    • Transformation design
    • Change management
    • Culture & mindset change

    Organizational change

    • Result-oriented
    • Performance culture
    • proactive
    • Customer focus

    Program management

    • Roll out planning
    • Implementation management
    • Coaching implementation
    • progress evaluation
    • Quality implementation

    Network roll out concepts & implementation

    • Process & organizational redesign
    • New services input
    • Concept & design introduction
    • behaviour & mindset change
    • Performance & efficiency improvement

    Interim management

    • Crisis management
    • Interimmanagement (board)
    • Lead reorganizations and mergers
    • Changemanagers
    • Interim specialists

    Sales boosting

    • Increase of turnover (campagnes)
    • Sales boosting with sales team
    • Use of potential with existing customers
    • Follow leads

    Contact centers

    • Setting up Business development center / Customer contact centers
    • Outbound
    • Service level evaluation
    • Performance check callcenter
    • Callcenter improvement