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Strategy & Organization

Strategy & Organization

Improving your results is our key motivation. Our comprehensive expertise enables us to look at your organization and market from a broad perspective . In a full partnership we’ll strive for the most creative and innovative solutions to your challenges. For MSR, partnership is not only based on commitment, but based on result!

  • Our specialization

    Evalution of strategy

    • Determine of potential
    • Strategy development
    • Business unit strategy / functional strategy
    • Health check businesscheck
    • Implementation design

    Growth strategy

    • Increase Revenue within existing customers
    • Increase customer portfolio
    • Tackling white spots

    Performance improvement

    • Performance improvement
    • Margin improvement
    • Cost savings
    • Process optimization
    • Pricing

    Compliance & scenario analysis

    • scenario planning
    • stresstests
    • risk assessment
    • compliance check & recovery

    Customer focus & CRM

    • Mapping customer journey
    • Develop and improve CRM in organization
    • Customer service improvement
    • loyalty improvement
    • customer value & segementation
    • Improve customer experience

    Organizational structure

    • Network structure
    • Perfect organization and improvement potential
    • Organization redesign

    Channel management

    • Omnichannel realization and improvement
    • Contact  channels & supply channels
    • Channel evaluation

    IT

    • IT roadmap design
    • Solution design
    • Appplication functional design
    • Software benchmark
    • Status quo evaluation

    Online

    • Digital strategy
    • web access
    • Online customer journey
    • Online performance improvement
Related cases

Retail & FMG

Market research

The conduct of a regularly market research is essential in order to remain successful in winning and
Read more

Automotive & Equipment

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer. The respective
Read more

Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
Read more

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Cases

May 2018

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these

Cases

May 2022

Fewer customers, more leads.

For a Dutch importer of cars with a B2C sales network MSR has anticipated in

Cases

May 2018

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new

Cases

May 2022

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at

Cases

May 2022

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer.

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Cases

May 2022

Minor changes can improve major IT-processes

A medium-size insurer received feedback from its client that policy and change processing took 2

Cases

May 2022

Network strategy

The importer of a luxury car company wanted to strongly reduce the number of outlets,

Cases

May 2022

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer.

Cases

May 2022

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of

Cases

May 2022

Improve customer focus

A life insurer noticed a sales decline, which was due to a decline in customer