Strategy & Organization

Improving your results is our key motivation. Our comprehensive expertise enables us to look at your organization and market from a broad perspective . In a full partnership we’ll strive for the most creative and innovative solutions to your challenges. For MSR, partnership is not only based on commitment, but based on result!

  • Our specialization

    Evalution of strategy

    • Determine of potential
    • Strategy development
    • Business unit strategy / functional strategy
    • Health check businesscheck
    • Implementation design

    Growth strategy

    • Increase Revenue within existing customers
    • Increase customer portfolio
    • Tackling white spots

    Performance improvement

    • Performance improvement
    • Margin improvement
    • Cost savings
    • Process optimization
    • Pricing

    Compliance & scenario analysis

    • scenario planning
    • stresstests
    • risk assessment
    • compliance check & recovery

    Customer focus & CRM

    • Mapping customer journey
    • Develop and improve CRM in organization
    • Customer service improvement
    • loyalty improvement
    • customer value & segementation
    • Improve customer experience

    Organizational structure

    • Network structure
    • Perfect organization and improvement potential
    • Organization redesign

    Channel management

    • Omnichannel realization and improvement
    • Contact  channels & supply channels
    • Channel evaluation

    IT

    • IT roadmap design
    • Solution design
    • Appplication functional design
    • Software benchmark
    • Status quo evaluation

    Online

    • Digital strategy
    • web access
    • Online customer journey
    • Online performance improvement