The pressure on the workspace reception is often so high that the service advisors do not have time to proactively approach customers for MOT or performing maintenance. MSR helps various multi-brand dealerships in making appointments for the workshop.
Our approach
With the client we determine which activities are performed by the MSR Call Centre. Based on the customer history we approach customers at the right time to schedule appointments for service appointments. The appointments are directly confirmed to the customer and the dealer.
Tools
Results
Very high appointment conversions, workshop appointments are directly scheduled at low cost, guaranteed workplace dressing and a relieve of the workshop reception.
