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Management Coaching & Training

Management Coaching & Training

The management agenda is fuller than ever. There’s more work to be done with fewer employees. It’s time for a change and MSR can help you focus. Our experience and results-oriented mindset will help you focus on the rights aspects of your organization and to stay alert.

  • Our specialization

    Assessment

    • Competition assessment
    • Practicum
    • Observation

    Coaching

    • Fieldcoaching
    • Commercial
    • Workflow

    Management coaching

    • Sparring
    • Strategic
    • Out of the box
    • Mentoring

    Team training

    • Acquisition
    • DM
    • Sales support
    • CRM

    Network development

    • Workshops
    • Network training & development
    • Concept roll out
Related cases

Automotive & Equipment

Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the market and
Read more

Automotive & Equipment

How to convert international plans into local profits

For one of the top 10 volume brands importers, MSR was asked to translate the global vision
Read more

Automotive & Equipment

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer. The respective
Read more

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Cases

May 2022

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer.

Cases

May 2018

CRM strategy

A Dutch importer from a volume brand is looking for the optimal CRM strategy for

Cases

May 2022

You reap what you sow! Yield more by professionalisation

”My aftersales decline”, “It is increasingly difficult to retain customers”, “How can I reduce my

Cases

May 2022

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online),

Cases

May 2018

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these

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Cases

May 2022

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After

Cases

May 2022

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at

Cases

May 2018

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Cases

May 2022

Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the

Cases

May 2022

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice