Automotive & Equipment

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new model or
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Automotive & Equipment

How to convert international plans into local profits

For one of the top 10 volume brands importers, MSR was asked to translate the global vision
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Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Insurance & Finance

Minor changes can improve major IT-processes

A medium-size insurer received feedback from its client that policy and change processing took 2 times as
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Retail & FMG

Market research

The conduct of a regularly market research is essential in order to remain successful in winning and
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Automotive & Equipment

You reap what you sow! Yield more by professionalisation

”My aftersales decline”, “It is increasingly difficult to retain customers”, “How can I reduce my
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Automotive & Equipment

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these goals it
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Automotive & Equipment

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice and action
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Automotive & Equipment

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online), to deploy
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Automotive & Equipment

Network strategy

The importer of a luxury car company wanted to strongly reduce the number of outlets, while improving
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