Automotive & Equipment

Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the market and
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Automotive & Equipment

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do not have
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Automotive & Equipment

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer. The respective
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Automotive & Equipment

CRM strategy

A Dutch importer from a volume brand is looking for the optimal CRM strategy for its dealer
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Automotive & Equipment

Increasing revenues and earnings at existing customers

A volume brand wanted to increase its turnover. An analysis of MSR revealed that there was still
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Automotive & Equipment

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new model or
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Automotive & Equipment

How to convert international plans into local profits

For one of the top 10 volume brands importers, MSR was asked to translate the global vision
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Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Insurance & Finance

Minor changes can improve major IT-processes

A medium-size insurer received feedback from its client that policy and change processing took 2 times as
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Retail & FMG

Market research

The conduct of a regularly market research is essential in order to remain successful in winning and
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