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Cases

MSR Consulting Group has executed a variety of projects for a large number of national and international clients. Additionally, some cases are included on industries in which we operate.

Automotive & Equipment

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice and action
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Automotive & Equipment

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online), to deploy
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Automotive & Equipment

Network strategy

The importer of a luxury car company wanted to strongly reduce the number of outlets, while improving
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Fewer customers, more leads.

Fewer customers, more leads.

For a Dutch importer of cars with a B2C sales network MSR has anticipated in a professional
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Automotive & Equipment

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After the first
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You are what you perform

You are what you perform

A well-known premium brand hired MSR Consulting Group to implement their new growth and network strategy in
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Insurance & Finance

Improve customer focus

A life insurer noticed a sales decline, which was due to a decline in customer satisfaction with
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Increasing gross margin per customer transaction

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of used cars.
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Automotive & Equipment

Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the market and
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Automotive & Equipment

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do not have
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