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Industry & Chemicals
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Industry & Chemicals

The growth of the industrial goods and services has stalled. In order te be succesful the manufacturing sector has to reinvent itself.  MSR is initiating innovative solutions and attention to customer service.

  • Our specialization

    • Strategy and implementation
    • Organization restructuring and improve profitability
    • Growth strategy for B2B and B2C
    • Increase share of wallet and customer loyalty
    • Performance Improvement through cost and complexity reduction
    • Unlocking online services and omni-channel customer contact
    • strengthen customer focus
    • Market potential and determine target profiling
    • Change management and improve on results
    • Turn around management
Related cases

Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Cases

May 2018

How to convert international plans into local profits

For one of the top 10 volume brands importers, MSR was asked to translate the

Cases

May 2018

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Cases

May 2018

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new

Cases

May 2018

You are what you perform

A well-known premium brand hired MSR Consulting Group to implement their new growth and network

Cases

May 2018

Minor changes can improve major IT-processes

A medium-size insurer received feedback from its client that policy and change processing took 2