Industry & Chemicals

The growth of the industrial goods and services has stalled. In order te be succesful the manufacturing sector has to reinvent itself. MSR is initiating innovative solutions and attention to customer service.

Our specialization
- Strategy and implementation
- Organization restructuring and improve profitability
- Growth strategy for B2B and B2C
- Increase share of wallet and customer loyalty
- Performance Improvement through cost and complexity reduction
- Unlocking online services and omni-channel customer contact
- strengthen customer focus
- Market potential and determine target profiling
- Change management and improve on results
- Turn around management

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Cases

May 2018

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After

Cases

May 2018

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online),

Cases

May 2018

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at

Cases

May 2018

Increasing revenues and earnings at existing customers

A volume brand wanted to increase its turnover. An analysis of MSR revealed that there

Cases

May 2018

You reap what you sow! Yield more by professionalisation

”My aftersales decline”, “It is increasingly difficult to retain customers”, “How can I reduce my