Industry & Chemicals

The growth of the industrial goods and services has stalled. In order te be succesful the manufacturing sector has to reinvent itself. MSR is initiating innovative solutions and attention to customer service.

Our specialization
- Strategy and implementation
- Organization restructuring and improve profitability
- Growth strategy for B2B and B2C
- Increase share of wallet and customer loyalty
- Performance Improvement through cost and complexity reduction
- Unlocking online services and omni-channel customer contact
- strengthen customer focus
- Market potential and determine target profiling
- Change management and improve on results
- Turn around management

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Do you want to know what we can do for your organization? Please fill in the form below. We will contact you as soon as possible.

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Cases

May 2018

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these

Cases

May 2018

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After

Cases

May 2018

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online),

Cases

May 2018

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer.

Cases

May 2018

You reap what you sow! Yield more by professionalisation

”My aftersales decline”, “It is increasingly difficult to retain customers”, “How can I reduce my