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Industry & Chemicals
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Industry & Chemicals

The growth of the industrial goods and services has stalled. In order te be succesful the manufacturing sector has to reinvent itself.  MSR is initiating innovative solutions and attention to customer service.

  • Our specialization

    • Strategy and implementation
    • Organization restructuring and improve profitability
    • Growth strategy for B2B and B2C
    • Increase share of wallet and customer loyalty
    • Performance Improvement through cost and complexity reduction
    • Unlocking online services and omni-channel customer contact
    • strengthen customer focus
    • Market potential and determine target profiling
    • Change management and improve on results
    • Turn around management
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Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Cases

May 2022

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of

Cases

May 2022

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice

Cases

May 2022

Network strategy

The importer of a luxury car company wanted to strongly reduce the number of outlets,

Cases

May 2022

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online),

Cases

May 2022

How to convert international plans into local profits

For one of the top 10 volume brands importers, MSR was asked to translate the

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Cases

May 2022

Increasing revenues and earnings at existing customers

A volume brand wanted to increase its turnover. An analysis of MSR revealed that there

Cases

May 2022

Fewer customers, more leads.

For a Dutch importer of cars with a B2C sales network MSR has anticipated in

Cases

May 2018

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new

Cases

May 2022

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice

Cases

May 2018

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do