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Industry & Chemicals
BRANCHE OVERVIEW

Industry & Chemicals

The growth of the industrial goods and services has stalled. In order te be succesful the manufacturing sector has to reinvent itself.  MSR is initiating innovative solutions and attention to customer service.

  • Our specialization

    • Strategy and implementation
    • Organization restructuring and improve profitability
    • Growth strategy for B2B and B2C
    • Increase share of wallet and customer loyalty
    • Performance Improvement through cost and complexity reduction
    • Unlocking online services and omni-channel customer contact
    • strengthen customer focus
    • Market potential and determine target profiling
    • Change management and improve on results
    • Turn around management
Related cases

Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Cases

May 2022

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After

Cases

May 2022

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice

Cases

May 2018

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Cases

May 2022

Market research

The conduct of a regularly market research is essential in order to remain successful in

Cases

May 2022

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at

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Cases

May 2022

Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the

Cases

May 2022

You reap what you sow! Yield more by professionalisation

”My aftersales decline”, “It is increasingly difficult to retain customers”, “How can I reduce my

Cases

May 2022

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice

Cases

May 2018

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Cases

May 2022

Fewer customers, more leads.

For a Dutch importer of cars with a B2C sales network MSR has anticipated in