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Industry & Chemicals
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Industry & Chemicals

The growth of the industrial goods and services has stalled. In order te be succesful the manufacturing sector has to reinvent itself.  MSR is initiating innovative solutions and attention to customer service.

  • Our specialization

    • Strategy and implementation
    • Organization restructuring and improve profitability
    • Growth strategy for B2B and B2C
    • Increase share of wallet and customer loyalty
    • Performance Improvement through cost and complexity reduction
    • Unlocking online services and omni-channel customer contact
    • strengthen customer focus
    • Market potential and determine target profiling
    • Change management and improve on results
    • Turn around management
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Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Cases

May 2018

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these

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Minor changes can improve major IT-processes

A medium-size insurer received feedback from its client that policy and change processing took 2

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Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the

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Market research

The conduct of a regularly market research is essential in order to remain successful in

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May 2022

Network strategy

The importer of a luxury car company wanted to strongly reduce the number of outlets,

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Cases

May 2018

CRM strategy

A Dutch importer from a volume brand is looking for the optimal CRM strategy for

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May 2022

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice

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May 2022

Network strategy

The importer of a luxury car company wanted to strongly reduce the number of outlets,

Cases

May 2018

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Cases

May 2022

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of