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Industry & Chemicals
BRANCHE OVERVIEW

Industry & Chemicals

The growth of the industrial goods and services has stalled. In order te be succesful the manufacturing sector has to reinvent itself.  MSR is initiating innovative solutions and attention to customer service.

  • Our specialization

    • Strategy and implementation
    • Organization restructuring and improve profitability
    • Growth strategy for B2B and B2C
    • Increase share of wallet and customer loyalty
    • Performance Improvement through cost and complexity reduction
    • Unlocking online services and omni-channel customer contact
    • strengthen customer focus
    • Market potential and determine target profiling
    • Change management and improve on results
    • Turn around management
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Industry & Chemicals

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at its top
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Cases

May 2022

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice

Cases

May 2022

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After

Cases

May 2022

You reap what you sow! Yield more by professionalisation

”My aftersales decline”, “It is increasingly difficult to retain customers”, “How can I reduce my

Cases

May 2018

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these

Cases

May 2022

Improve customer focus

A life insurer noticed a sales decline, which was due to a decline in customer

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Cases

May 2022

Market research

The conduct of a regularly market research is essential in order to remain successful in

Cases

May 2022

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of

Cases

May 2022

Improve customer focus

A life insurer noticed a sales decline, which was due to a decline in customer

Cases

May 2018

You are what you perform

A well-known premium brand hired MSR Consulting Group to implement their new growth and network

Cases

May 2022

How to convert international plans into local profits

For one of the top 10 volume brands importers, MSR was asked to translate the