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Cases

MSR Consulting Group has executed a variety of projects for a large number of national and international clients. Additionally, some cases are included on industries in which we operate.

Automotive & Equipment

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online), to deploy
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Automotive & Equipment

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do not have
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Automotive & Equipment

CRM strategy

A Dutch importer from a volume brand is looking for the optimal CRM strategy for its dealer
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Automotive & Equipment

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new model or
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Automotive & Equipment

Customer promises

For a premium brand MSR was asked to increase customer satisfaction and loyalty. To achieve these goals it
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Automotive & Equipment

Business restructuring

The management of a medium-sized car dealer has asked us to assist him with advice and action
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Automotive & Equipment

Network strategy

The importer of a luxury car company wanted to strongly reduce the number of outlets, while improving
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Automotive & Equipment

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After the first
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Automotive & Equipment

Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the market and
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Automotive & Equipment

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer. The respective
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10 of 13 cases
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