A well-known premium brand hired MSR Consulting Group to implement their new growth and network strategy in multiple European countries. This large-scale dealer professionalization program focusses on performance and process improvements.
Based on extensive analyses on site at the dealers, including interviews and workshops with staff and the analysis of the most important control numbers, an action plan is drafted with concrete improvement actions for all departments. These improvements will be implemented under the guidance of MSR. Results of improvement actions are continuously monitored via KPI reporting.
Structural improvements in processes, organization and behaviour. Continuous insight into the performance of the dealership, professionalization of the team, higher sales volumes and significantly improved financial result.