Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After the first quarter, we indicated that we thought there still was a lot to win in the After Sales. Further analysis confirmed our conjecture and we have supported the After Sales Manager to realise the potential.

Our approach

  • Analysis of current workspace performance
  • Tuning ambitions with legging KPI’s
  • Balancing dashboard with relevant KPI’s
  • Coaching the aftersales manager


  • Relevant and good benchmark
  • Aftersales dashboard


  • Insight into performance per mechanic (availability, productivity and efficiency)
  • Invoiced hours per technician from 1,360 to 1,455 per year (+ 7%)
  • Average revenue per test increased by € 16 (approximately € 150 000 per year)
  • Work in Progress position structurally improved by approximately € 60,000