Optimization management workshop
The management of a car dealership asked us to be their monthly sparring partner. After the first quarter, we indicated that we thought there still was a lot to win in the After Sales. Further analysis confirmed our conjecture and we have supported the After Sales Manager to realise the potential.
Our approach
- Analysis of current workspace performance
- Tuning ambitions with legging KPI’s
- Balancing dashboard with relevant KPI’s
- Coaching the aftersales manager
Tools
- Relevant and good benchmark
- Aftersales dashboard
Results
- Insight into performance per mechanic (availability, productivity and efficiency)
- Invoiced hours per technician from 1,360 to 1,455 per year (+ 7%)
- Average revenue per test increased by € 16 (approximately € 150 000 per year)
- Work in Progress position structurally improved by approximately € 60,000