”My aftersales decline”, “It is increasingly difficult to retain customers”, “How can I reduce my cost of failure?”. Recognizable? Map your service potential and processes and start working on them. Increase customer satisfaction and improve the operation of your local market potential. A service for each company in the agricultural mechanization.
MSR offers a pragmatic support. In a few sessions all important steps regarding the service process will be discussed with your team. Contribution from the employees is also expected to see what could be done better or done differently. This method creates a great support and is action-oriented. At the same time MSR provides insight in the service potential by means of a service analysis (incl. observations and interviews).
Together with your service manager we get to work to really obtain the potential and to implement the proposed actions. Obviously a KPI dashboard cannot be missed.
MSR also regularly conducts customer workshops. The experience shows that customers and/or potential customers provide valuable information for the sessions with the employees of your company. We would like to inform you further about this.