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Retail & FMCG EN

Retail & FMCG EN

  • Strategy & implementation
  • Organization restructuring and improve profitability
  • Growth strategy for B2B and B2C
  • Network strategy & improve performance
  • Increase sales rate, and average revenue per customer loyalty
  • Performance Improvement through cost and complexity reduction
  • Unlocking online services and omni-channel customer contact
  • strengthen customer focus
  • Target penetration analysis and improvement
  • Change management and improve on results
  • Turn around management

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Cases

May 2022

Profiling and prospecting

A volume brand importer and its dealer network struggled with the proactive penetration of the

Cases

May 2018

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new

Cases

May 2022

Market research

The conduct of a regularly market research is essential in order to remain successful in

Cases

May 2018

CRM strategy

A Dutch importer from a volume brand is looking for the optimal CRM strategy for

Cases

May 2022

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer.

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Cases

May 2022

Worldwide B2B loyalty programm

A global manufacturer of IT semimanufacturers had a loyalty program that was running worldwide at

Cases

May 2018

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Cases

May 2022

Sparring partner at management level

An importer of Japanese cars wanted MSR to support the management of a strategic dealer.

Cases

May 2022

Market research

The conduct of a regularly market research is essential in order to remain successful in

Cases

May 2022

Improve customer focus

A life insurer noticed a sales decline, which was due to a decline in customer