Implementation & Change management EN

Transformation

• Target setting
• Ambition & commitment
• Transformation design
• Change management
• Culture & mindset change

Organizational change

• Result-oriented
• Performance culture
• proactive
• Customer focus

Program management

• Roll out planning
• Implementation management
• Coaching implementation
• progress evaluation
• Quality implementation

Network roll out concepts & implementation

• Process & organizational redesign
• New services input
• Concept & design introduction
• behaviour & mindset change
• Performance & efficiency improvement

Interim management

• Crisis management
• Interimmanagement (board)
• Lead reorganizations and mergers
• Changemanagers
• Interim specialists

Sales boosting

• Increase of turnover (campagnes)
• Sales boosting with sales team
• Use of potential with existing customers
• Follow leads

Contact centers

• Setting up Business development center / Customer contact centers
• Outbound
• Service level evaluation
• Performance check callcenter
• Callcenter improvement