Automotive & Equipment EN

Network & Implementation

• Network Strategy and development potential (including tackling white spots)
• Establishing and implementing brand strategy, customer contact (eg organizing centralized / decentralized BDC / KCC)
• Realtime network performance

Sales & Service

• Increase Revenue within existing customers and attract new customers
• Realize cost savings in workshop and sales process
• Gross margin increase per customer transaction

Customer intimacy & value management

• Increase customer satisfaction and loyalty
• Taking care of customer contact (eg MOT & maintenance)
• Audits & Mystery shopping

Market & Business intelligence

• CRM strategy, multichannel and data integration
• Setting up and supporting digital marketing strategy
• Market research and target potential
• Customer Profiling and triggers-for-action implementation for private and corporate sales team

Business recovery & turn around

• Business Restructuring & potential utilization
• Realize efficiency improvement
• Behavioural change and improve results orientation