4. Innovative services

You are what you perform

A well-known premium brand hired MSR Consulting Group to implement their new growth and network

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Fewer customers, more leads.

For a Dutch importer of cars with a B2C sales network MSR has anticipated in

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of

Setting up a customer contact center

A big dealer organization wanted to achieve considerable improvement in accessibility (by telephone and online),

Taking care of customer contact

The pressure on the workspace reception is often so high that the service advisors do

Model introduction

A well-coordinated strategy and planned approach is essential for a successful introduction of a new

Optimization management workshop

The management of a car dealership asked us to be their monthly sparring partner. After

Increasing gross margin per customer transaction

A premium brand in the automotive sector wanted structural improvement on the transaction results of

Increasing revenues and earnings at existing customers

A volume brand wanted to increase its turnover. An analysis of MSR revealed that there