Implementation & Change management
All industries are subjected to change. MSR helps its client to keep up with changes in the market, competition or in its own value chain. Side by side with our clients we engineer the opportunities for structural development from vision and a solid base.
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Transformation
- Target setting
- Ambition & commitment
- Transformation design
- Change management
- Culture & mindset change
Organizational change
- Result-oriented
- Performance culture
- proactive
- Customer focus
Program management
- Roll out planning
- Implementation management
- Coaching implementation
- progress evaluation
- Quality implementation
Network roll out concepts & implementation
- Process & organizational redesign
- New services input
- Concept & design introduction
- behaviour & mindset change
- Performance & efficiency improvement
Interim management
- Crisis management
- Interimmanagement (board)
- Lead reorganizations and mergers
- Changemanagers
- Interim specialists
Sales boosting
- Increase of turnover (campagnes)
- Sales boosting with sales team
- Use of potential with existing customers
- Follow leads
Contact centers
- Setting up Business development center / Customer contact centers
- Outbound
- Service level evaluation
- Performance check callcenter
- Callcenter improvement